Refund policy

Exchange & Return Policy

Exchanges or store credit are offered only on eligible, full-price items and must be approved on a case-by-case basis within 3 days of delivery.

Items must be returned unworn, unused, undamaged, and in their original packaging. Returns must be shipped securely in a box to prevent damage. Items damaged due to inadequate packaging or showing signs of wear may not be accepted. Tracking information must be provided, and an exchange request must be submitted by phone or email.

Sale, clearance, promotional, holiday, flash sale, and live-sale items are FINAL SALE and are not eligible for refunds, exchanges, or store credit. Gift cards and custom orders are also non-returnable.

Turquoise & Natural Stone Disclaimer

Turquoise is a natural stone, so variations in shape, size, smoothness, color, and brightness are normal and make each piece unique. We are happy to provide additional photos or videos of any available item upon request.

Calibrated stones are stones cut to the same size and shape for use in a particular jewelry piece. If you are looking for a perfectly calibrated set, please let us know before purchasing and we will do our best to accommodate you.

Defective Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.

If a stone is defective, we may offer an exchange for the exact same item or, if you love your piece, we can send it to the artist for repair when available.

Cancellations

Canceled orders are subject to a 10% restocking fee.

Please shop responsibly and carefully review your item upon receipt. We are always happy to provide additional photos or videos to help you feel confident in your purchase.